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Support Center - I need to download my order again.


Question:I need to download my order again.
Categories:Downloading Problems

Answer:

If you bought the game from Plimus:

 

Our new store supports unlimited re-downloads.  However, your download link will only be available for a limited number of download attempts or a certain amount of time. If you need to download your game again and your download link is expired please contact our Help Desk or contact support@plimus.com and we will be happy to reactivate your download for you.

 

If you bought the game from Digital River (purchases older than 11/18/2010):

 

To begin a new download for a product purchased from Digital River, please follow these steps:

 

  1. Go to http://www.findmyorder.com
  2. Enter your order number and the password used or your email address and the last 5 digits of the credit card used in purchasing the item(s).
  3. Click FIND.
  4. Click BEGIN DOWNLOAD or Begin HTTP Download (NOTE: If hitting the http button does not work, try right clicking on the button and choosing the option 'save target as'.)
  5. If you are presented with an option to either "Open file from current location" or "Save to disk", please choose "Save to disk".
  6. You will then be prompted to choose a location to place the downloaded file. We recommend placing the file on your desktop for easier access.

 

Note for Digital River Purchases: If you have purchased your game and the extended download option OVER 2 years ago your download file is no longer available as we are only able to keep a backup copy of your digital file for a maximum of 2 years after the date of purchase. If you did NOT purchase the extended download option when you purchased from Digital River then your game is only available for a maximum of 30 days from the original date of purchase.

 

Please note that you can always contact our Help Desk and we will do the best we can to make your download available to you even if it is not normally available from Digital River, though we may not be able to help in all cases.

 

Purchases from Plimus have no time limit on their backup. You can redownload them no matter how long ago you purchased the game.

 

Please keep in mind that you should always make physical backups (prints, notes etc.) of important information like email invoices, serial numbers and order information. Also please remember to register your games to get the latest updates and betas.


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